I received the charm bead on the date specified. It was beautifully packaged and my daughter was in tears when I gave it to her. The ashes were from our family dog Max which was really her dog and she is going off to University in October to read Veterinary Medicine, and this bead enables her to take Max with her. We were all very impressed with your service and would definitely use your services again in the future, should the need arise, and will absolutely recommend you. What a beautiful way to keep our loved ones close. Thanks for the superb service.